Support

Please check the FAQs prior to submitting a support ticket.

We’re sorry if you’re experiencing an issue using the website / app. Please review and select from the options below and we’ll help you get sorted as quickly as we can. You can also email us by clicking “Message Us” for General Support Issues and click “App Support” for app related issues above or below. You can also start a live chat on the bottom right corner of your screen anytime.

Frequently Asked Questions

What are the benefits of MV Fit App?

You’ll be able to keep your workouts fresh so you can avoid fitness plateaus and have the body you really want. Most workouts require minimal equipment, so you can train at home, in the gym, or outside to enjoy mother nature. Everything is mobile-friendly, so you can easily pull out your smartphone, or tablet, to follow along.

Who is the MV Fit App suitable for? Is it good for all fitness levels?

The MV Fit App is designed for everyone. The workouts and exercises I show you in the app range from beginner to fitness fanatic. Most of the workouts can be done anywhere using your own bodyweight.

When do I start paying the subscription fee?

The great news is you are only charged once your Free Trial has finished! Once it’s finished, you will automatically be charged for the first subscription period.

To stop the subscription from automatically billing, you must cancel your subscription before the last day of the Free Trial.

I am totally new to working out. How will I know how to do each exercise?

If you’re new to working out, don’t worry! There’s numerous step-by-step instructional videos and tutorials that’ll help you understand and master each movement which will help prevent injuries.

I CAN LOG INTO THE APP BUT I AM HAVING AN ISSUE PLAYING VIDEOS OR ACCESSING CONTENT

We are sorry you are experiencing an issue accessing content. Please submit a app support ticket here or email us at [email protected]

I HAVE A QUESTION ABOUT CASTING TO MY TV USING AIRPLAY, CHROMECAST, OR APPLE / ROKU TV

To use AirPlay and Chromecast, make sure you are within range and connected to the devices or network.

When you’re playing a video inside the app / vid-app, look for the icon of the device you’re trying to connect to in the bottom right of the video.

Press the icon it will connect! If it doesn’t, please check your connections.

If you are still having issues please submit a support ticket here or email us at [email protected]

I WOULD LIKE HELP WITH AN ISSUE OR PROBLEM I'M HAVING WITH MY APP OR I WOULD LIKE TO GIVE SOME FEEDBACK

We are sorry you may be experiencing an issue or you may be here to share some feedback. To do so, please submit a support ticket here, email us at [email protected], or start a live chat on the bottom right corner of the website.

How do I cancel my subscription?

If you first signed up on the website, then you will need to cancel your subscription by logging into your account on MichaelVazquez.com/my-account and navigate to the subscriptions tab.

If you signed up via an in-app purchase, then all in-app subscriptions are managed by Apple, Google, and Roku. To cancel your in-app subscriptions please follow the instructions for your device below:
Apple
Tap here via your iPhone/iPad
Android
Tap here via your Android/Tablet
Roku
To cancel your Roku subscriptions then please follow the instructions below
https://support.roku.com/article/208756478-how-do-i-manage-or-cancel-a-subscription

How do I start the “Free Trial”? How does it work?

Just like it says, you have a 14 day free trial period to view and interact with my content at no cost.

Once you’ve created your account, the Free Trial will start automatically, and you will be able to access all the parts of the MV FIT App included within the Free Trial. Simply download the MV FIT App from the IOS or Google Play Store and login with the same login details you created for the website to get started.

Can I get a refund?

If you signed up via the website, please contact the [email protected] for a refund.

All in-app subscriptions and purchases are managed by Apple for iOS and Google for Android. If you would like a refund for any reason, then you will need to contact them on the links below.

Apple: Here
Google: Here
Roku: Here

I AM HAVING AN ISSUE LOGGING INTO THE APP WITH MY ACCOUNT LOGIN DETAILS

Please submit a support ticket here or email us at [email protected]

By downloading this app, do I automatically get charged a fee?

No, you are not charged by downloading the app.
You are free to navigate and explore the app to get a feel of the content within, and you are also able to watch any preview videos that are available.